Job Description
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In this role, you will:• Create and maintain documentation
• Training
• Governance
• Process analysis
• Work with business stakeholders, platform team and representatives from CIO areas to identify and document process improvements.
• Work with various teams including reporting, risk, software development, and operations and SRE to ensure that all technical and business requirements are being met and that work receives the appropriate level of priority
• Process Ownership/Continuous improvement
• Leadership
• People and non-people leadership skills
• Reporting & Analytics design
• KPIs, Metrics
• Project work / leadership
• Support the department initiatives during development and execution, involve stakeholders (e.g. risk, legal, audit) as required
• Community engagement and outreach -
• Work in collaboration with the ITSM Process/Product Owners, ITSM Platform team, and Engineering area...