Process Improvement Specialist, Seller Insights, EU FBA Support Operations
A
Amazon
📍 Hyderabad, India, India
Job Description
Description
Amazon seeks a results-oriented, analytical Process Improvement Specialist to join the EU FBA Support Operations team. This role sits within our Seller Experience & Insights pillar, focused on reducing escalation volume through rigorous root cause analysis, process improvement design, and cross-functional coordination. You will own the analytical backbone of our escalation reduction program — investigating why escalations occur, designing the fixes, and measuring their impact.
This is a hands-on, high-depth role. You will deep-dive into escalation data, map operational processes, identify systemic failure points, write structured root cause analyses, and drive process improvements through to implementation and measured impact. You will work closely with operations teams, product managers, and policy owners to ensure fixes are implemented — not just recommended.
Key job responsibilities
Own root cause analysis (RCA) for escalation themes: investigate patter...
Amazon seeks a results-oriented, analytical Process Improvement Specialist to join the EU FBA Support Operations team. This role sits within our Seller Experience & Insights pillar, focused on reducing escalation volume through rigorous root cause analysis, process improvement design, and cross-functional coordination. You will own the analytical backbone of our escalation reduction program — investigating why escalations occur, designing the fixes, and measuring their impact.
This is a hands-on, high-depth role. You will deep-dive into escalation data, map operational processes, identify systemic failure points, write structured root cause analyses, and drive process improvements through to implementation and measured impact. You will work closely with operations teams, product managers, and policy owners to ensure fixes are implemented — not just recommended.
Key job responsibilities
Own root cause analysis (RCA) for escalation themes: investigate patter...