Process Improvement and Analytics Manager, Bureau of Vital Statistics
C
City of New York
📍 New York, NY, United States
Job Description
Job Description
The Bureau of Vital Statistics (BVS), within the NYC Department of Health, registers, amends, and issues certified copies of vital records, including births and deaths, for New York City residents. BVS issues approximately one milion certified copies of birth and death certificates annualy and represents one of the most significant public-facing service operations within the Department. Within BVS, the Corrections and Amendments Unit (CAU) processes approximately 65,000–70,000 complex customer requests annualy, including adoptions, name changes, gender marker changes, parentage amendments, and other legaly governed corrections to vital records. CAU also operates a high-volume public-facing lobby serving tens of thousands of customers each year. The unit’s work directly impacts public access to benefits, legal identity, and essential services.
DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
Personnel, Training & Performance Management
– Analyze staff...
The Bureau of Vital Statistics (BVS), within the NYC Department of Health, registers, amends, and issues certified copies of vital records, including births and deaths, for New York City residents. BVS issues approximately one milion certified copies of birth and death certificates annualy and represents one of the most significant public-facing service operations within the Department. Within BVS, the Corrections and Amendments Unit (CAU) processes approximately 65,000–70,000 complex customer requests annualy, including adoptions, name changes, gender marker changes, parentage amendments, and other legaly governed corrections to vital records. CAU also operates a high-volume public-facing lobby serving tens of thousands of customers each year. The unit’s work directly impacts public access to benefits, legal identity, and essential services.
DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
Personnel, Training & Performance Management
– Analyze staff...