Process Executive - Contact Center (Voice, Chat & Email)
C
Cyber Security Courses
📍 kuala lumpur, kuala lumpur, Malaysia
Job Description
Job Tilte: Process Executive - Contact Center (Voice, Chat & Email)
Location: Malaysia
Language requirement: Bahasa Melayu + English
Employment Type: Contract | 24/7 Rotational Shifts | Work from Office
Role Overview
The Process Executive will be responsible for delivering high-quality customer support across inbound and outbound voice, chat, and email channels. The role requires strong communication skills, customer‑centric behavior, and adherence to Cognizant compliance and service delivery standards in a 24/7 environment.
Key Responsibilities
- Handle incoming and outgoing customer interactions via voice, chat, and email.
- Resolve customer queries accurately within defined SLAs.
- Document interactions correctly in CRM/ticketing systems.
- Adhere to schedule, quality standards, and information security policies.
- Meet individual and team performance...