Process Development Lead — AI-Driven Excellence

Elisa is seeking a Process Development Lead in Helsinki (with Tallinn collaboration) to guide core process development and improve end-to-end customer journeys.

You will lead cross-functional teams, enable AI-native process changes, and deliver measurable improvements in customer experience and operational excellence.

The role requires Lean/Agile expertise, a master’s degree, and strong English communication; you will partner with senior management.