Proactive Product Support Specialist for Client Technical Success
B
BusPlanner
📍 Remote, Remote, Canada
Job Description
Become a crucial part of a supportive team as a Product Support Specialist, offering expert technical assistance to clients in school transportation. Utilize your skills in a flexible, remote-friendly setting to troubleshoot and solve client challenges.
As a Product Support Specialist, you will draw on your three-plus years of customer-facing technical support experience to help improve K-12 transportation solutions. You’ll troubleshoot backend issues and manage Windows environments while effectively communicating with clients to explain technical concepts in a manageable way. A proactive mindset is essential in this role.
Key Responsibilities:
• Provide exceptional technical support to clients
• Troubleshoot imports/exports and performance concerns
• Configure and maintain Windows-based client environments
• Work with SQL Server for client issue analysis
• Create and manage client-facing help documentation
Requirements:
• 3+ years of experience in technical ...
As a Product Support Specialist, you will draw on your three-plus years of customer-facing technical support experience to help improve K-12 transportation solutions. You’ll troubleshoot backend issues and manage Windows environments while effectively communicating with clients to explain technical concepts in a manageable way. A proactive mindset is essential in this role.
Key Responsibilities:
• Provide exceptional technical support to clients
• Troubleshoot imports/exports and performance concerns
• Configure and maintain Windows-based client environments
• Work with SQL Server for client issue analysis
• Create and manage client-facing help documentation
Requirements:
• 3+ years of experience in technical ...