Private Bank Fraud Operations Lead

Citizens

📍 Johnston, RI, United States

Full-time other-general

Job Description

Description

Fraud and Claims Operations Lead

The mission of Private Bank Operations is to provide a best-in-class experience for Private Bank clients and the colleagues that support them. Private Bank Fraud and Claims Operations provides white glove service to detect and prevent fraud, and to respond and recover to fraud incidents working hand-in-hand with Client Onboarding, Treasury Onboarding, and Client Experience for Consumer, Commercial, and Business Banking Products. The role of a Private Bank Fraud and Claims Lead will provide the incumbent experience across the full spectrum of fraud prevention and response, and experience across products and processes supporting several business lines.

As a Fraud and Claims Lead, you will be responsible for detecting, investigating and preventing fraudulent activity for Private Bank clients. When Fraud does occur, you will be responsible for filing and processing claims with industry-leading client service. This...
Apply for this Position