Principal, Technical Program Manager , Amazon Customer Service
A
Amazon
📍 Seattle, WA, United States
Job Description
Description
Amazon Customer Service (CS) is reimagining the associate experience from the ground up. We're building a future where every associate—from their first day through their entire career—has an experience designed around them as individuals.
Network Solutions is seeking a Principal Technical Program Manager to lead program execution orchestration for the Associate Journey. You'll own how we deliver AI-native capabilities—orchestrating execution across engineering, science, product, and operations to deliver at scale. You'll manage complex, multi-team delivery across the full associate lifecycle—from pre-hire through onboarding, training, scheduling, and career progression.
This is a ground-up build applying new approaches to longstanding challenges at Amazon's scale. You'll work in a high-ambiguity environment where you'll define execution paths without established playbooks. Success requires driving technical architecture decisions that impact delivery timeline...
Amazon Customer Service (CS) is reimagining the associate experience from the ground up. We're building a future where every associate—from their first day through their entire career—has an experience designed around them as individuals.
Network Solutions is seeking a Principal Technical Program Manager to lead program execution orchestration for the Associate Journey. You'll own how we deliver AI-native capabilities—orchestrating execution across engineering, science, product, and operations to deliver at scale. You'll manage complex, multi-team delivery across the full associate lifecycle—from pre-hire through onboarding, training, scheduling, and career progression.
This is a ground-up build applying new approaches to longstanding challenges at Amazon's scale. You'll work in a high-ambiguity environment where you'll define execution paths without established playbooks. Success requires driving technical architecture decisions that impact delivery timeline...