Principal Solution Strategist - Customer Experience & AI

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

This is a high-impact consulting and advisory role focused on shaping customer experience strategies, optimising organisational processes, driving business transformation, and delivering measurable outcomes through the strategic application of Contact Centre as a Service (CCaaS), Artificial Intelligence (AI), automation, and cloud technologies.

The role requires a deep understanding of customer experience orchestration, omnichannel engagement, workforce optimisation, intelligent automation, and enterprise architecture. The strategist works closely with customers to understand business objectives, uncover operational challenges and customer pain points, evaluate current-state capabilities, and define future-s...