Principal Product Manager

Microsoft Corporation

📍 Redmond, WA, United States

Full-time other-general

Job Description

**Overview**

Are you excited to shape the future of customer engagement with cutting-edge AI?

The Dynamics 365 Contact Center team is looking for a **Forward Deployed Engineer** to drive the design, development, and deployment of generative AI-powered contact center solutions. In this role, you will help transform state-of-the-art AI technologies and Microsoft’s modern collaboration platform into production-ready solutions that enable millions of users to work more efficiently and deliver exceptional customer experiences.

We are looking for a **Principal Product Manager** to join us!

You will work directly with our top customers across both **pre-sales and deployment** , helping them envision, design, and implement Dynamics 365 Contact Center solutions in their own environments. Your responsibilities will include building solutions hands-on, educating customers and partners on implementation best practices, and accelerating successful adoption f...
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