Principal Group PM Manager
M
Microsoft Corporation
📍 Redmond, WA, United States
Job Description
**Overview**
Microsoft is redefining Customer Experience through **AI‑first, agentic, and autonomous solutions** . Within **Dynamics 365 Customer Experience AI** , we are building next‑generation contact center and service products that transform CRM from a system of record into a **system of action** .
We are looking for a **Principal** **Group PM Manager** to **lead a team of Product Managers** while owning a **critical product area** within our AI‑powered Contact Center and Customer Service portfolio. This role blends **hands‑on product leadership** , **people management** , and **cross‑team influence** , with accountability for strategy, execution, and customer outcomes.
This is a highly visible role with **regular exposure to senior leaders** , while remaining grounded in delivery, customer impact, and team development.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employe...
Microsoft is redefining Customer Experience through **AI‑first, agentic, and autonomous solutions** . Within **Dynamics 365 Customer Experience AI** , we are building next‑generation contact center and service products that transform CRM from a system of record into a **system of action** .
We are looking for a **Principal** **Group PM Manager** to **lead a team of Product Managers** while owning a **critical product area** within our AI‑powered Contact Center and Customer Service portfolio. This role blends **hands‑on product leadership** , **people management** , and **cross‑team influence** , with accountability for strategy, execution, and customer outcomes.
This is a highly visible role with **regular exposure to senior leaders** , while remaining grounded in delivery, customer impact, and team development.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employe...