Job Description
Position: Presales & Patient Care Team Leader
Inscríbase rápido, consulte la descripción completa desplazándose hacia abajo para conocer todos los requisitos de este puesto.
Location: Barcelona, Spain.
Responsibilities- Lead booking conversion assigned market/s.
- Ensure the highest standard of customer care is delivered and maintained in all aspects of the booking conversion function, including (but not limited to): inbound and outbound call management, complaints, appeals, and grievances processes.
- Create team schedules that match needs for customer bookings and issues.
- Drive a culture of team excellence, ensuring that the booking conversion team is fully informed, trained, and supported in exceeding expectations.
- Create up-to-date training materials with clear processes and procedures.
- Measure customer satisfaction and design improvement mechanisms.
- International team;
...