Premium Customer Experience Specialist

Dormont Manufacturing Co in Singapore is seeking a Customer Service Executive to deliver exceptional support across phone, email, live chat, and social channels, acting as the first point of contact for enquiries, product support, order issues, and after-sales service.

You will collaborate with Retail, Logistics, Service Centres and E-commerce teams to resolve issues, manage warranties, process documentation, and maintain accurate CRM records, while upholding the brand's luxury, premium service