Premier Technical Support Specialist

Orion

📍 Omaha, Nebraska, United States

Full time Computer Occupations

Job Description

About this Opportunity:

As a Premier Technical Support Specialist you will, provide advanced, consultative technical support to advisory firms and internal partners, serving as a subject-matter resource across Orion's technology ecosystem. This role applies deep platform knowledge and independent judgment to resolve complex technical issues, guide technology adoption, validate system functionality, and mentor team members. Senior specialists act as trusted advisors while supporting certification integrity and service excellence. As we continue to evolve and live our Orion values, we are looking for someone to grow with us.

Location:

In this role, you’ll get to:

  • Serve as a technical subject-matter expert for advisors and internal teams, responding to complex inquiries across phone, email, chat, and scheduled consultations
  • Independently analyze advanced technical issues, configuration challenges, and workflow discrepancies
  • Prov...
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