Portuguese Customer Support (Remote, Part-Time)

About the role:

We are seeking a detail-oriented Portuguese-speaking Customer Support Specialist to join our remote team. In this role, you will bridge the gap between our Portuguese-speaking users and our global operations team, ensuring world-class support via Zendesk while contributing to the localized growth of the Airbrush app.

What you will do:

• Customer Interaction: Handle Portuguese user inquiries (including some English tickets) via the Zendesk support system, providing efficient and professional assistance.
• Issue Tracking: Document and organize user feedback and technical issues, ensuring they are synced with the User Operations team in a timely manner.
• Team Collaboration: Maintain close communication with the User Operations team to assist in following up on and resolving complex cases.

Who we're looking for:

• Language Proficiency: ...