Job Description
Position Responsibilities
- Handle sensitive issues in order to ensure customer satisfaction;
- Provide detailed oral and written communication to business areas regarding inquiry resolutions;
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives;
- Meet personal/team qualitative and efficiency targets.
- Apply premium payments and deposits to policies
- Facilitate changes in payment mode, banking details, and pre-authorized checking
- Process wire, refund, suspense clearing, premium offset and chargeback
- In charge of responding to general billing and policy change inquiries
- Conduct research and histories
Required Qualifications
- Excellent verbal and written communication skills
- Keen attention to detail with strong analytical abilities
- Previous experience in the customer service industry