Pncpl Support Services Analyst

The Principal Costpoint Materials Support Analyst serves as a primary support resource for customers using Costpoint Materials Management. This role provides phone and chat support, troubleshoots functional and technical issues, and resolves customer-reported problems across procurement, inventory, and manufacturing workflows. The ideal candidate brings strong Costpoint expertise, a structured troubleshooting mindset, and the ability to clearly communicate solutions or escalate complex issues when needed.
Successful analysts are expected to independently resolve approximately 30–40% of cases within 0–2 days through effective analysis, configuration guidance, and data correction.