Job Description
About Chick-fil-A
At Chick-fil-A, we’re not just in the chicken business — we’re in the people business. Our goal is to serve freshly prepared food, provide exceptional service, and positively influence everyone we encounter. As a PM Operations Manager, you will play a key leadership role in maintaining these standards during our critical evening hours.
Position Summary
The PM Operations Manager is responsible for overseeing all aspects of Chick-fil-A's evening operations, ensuring excellent service, team performance, and operational efficiency. You will lead by example, managing a team of 20+ during peak hours, solving problems on the fly, and driving a culture of hospitality and excellence.
Key Responsibilities
- Lead and supervise all front-of-house and back-of-house evening operations
- Ensure high standards for food quality, speed of service, cleanliness, and guest experience