Job Description
Are you passionate about delivering excellent customer service and ensuring efficient resource management? LiveWest is looking for a dedicated Planner to join our dynamic team. As a Planner, you will play a crucial role in scheduling and coordinating repairs, ensuring our customers receive excellent service.
Key Responsibilities
- Efficient Scheduling: Plan responsive and planned works within the scheduling system to maximise resource use and achieve targets.
- Customer Liaison: Communicate with customers to inform them of appointment slots and expected work durations, ensuring transparency and satisfaction.
- Progress Monitoring: Track the progress of appointments and coordinate with operatives to ensure timely completion of tasks.
- Quality Communication: Collaborate with Supervisors to address any issues related to work quality, compliance, and timeliness.
Skills & Experience
- Customer Repair Experien...