Job Description
PHRN Quality Analyst (QA)
Job Summary:
We are seeking a licensed Philippine Registered Nurse (PHRN) with Quality Analyst experience to join our US Healthcare team. The role is responsible for conducting quality audits, ensuring compliance with established processes and call guidelines, identifying performance gaps, and supporting continuous improvement initiatives within the healthcare account.
Key Responsibilities:
- Conduct quality audits and evaluations of healthcare-related transactions and interactions.
- Monitor adherence to client requirements, quality standards, and call handling guidelines.
- Participate in calibration sessions and provide quality feedback to operations teams.
- Identify opportunities for process and performance improvement.
- Prepare audit reports and maintain quality documentation.
- Collaborate with Team Leads, Trainers, and Operati...