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PFANS Call Center Representative (TEMP)

University of Michigan

📍 Ann Arbor, Michigan, United States

Part-Time Information and Record Clerks
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Job Description

Summary

Call Center position, within the department of Patient Food and Nutrition Services, that is dedicated to supporting patients, departmental staff members and allied health professionals. This position is responsible for reinforcing a positive image of the Health System to all customers. They use information systems and customer service skills to facilitate customer interactions such that the customer experiences the Health System as an accessible, coordinated and seamless entity.

Responsibilities*

  • Responds to a high volume of room service patient telephone requests; enters selections into CBORD software program
  • Obtain patient?s meal selections for their prescribed diet order. Use a portable wireless computing device to enter selections into CBORD.
  • Utilize CBORD and MiChart computer systems to verify diet order and allergy information
  • Resolves routines questions and problems, and refers more complex issu...
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    Job Details

    Location Ann Arbor, Michigan
    Job Type Part-Time
    Category Information and Record Clerks
    Posted July 21, 2026
    Deadline August 30, 2026