Performance Parts Representative

Panasonic

📍 Bridgeton, Missouri, United States

Full-time Retail Sales Workers

Job Description

This position will be responsible for supporting the Performance Parts Department's efforts by entering quotes/orders and providing tracking information to both internal and external customers. This position also supports the Performance Parts Team in achieving a 2-hour turnaround time on all customer contacts. The role must ensure that the customer specifications and requests are entered correctly and in a timely manner.

Role and Responsibilities

  • First contact for receiving phone calls and emails for parts order questions, quotes, and orders.
  • Responsible for responding to questions from customers or individuals on how a product operates or directing them to the person that is able to assist.
  • Monitors, expedites and follows up on order changes, specialty and delayed shipment items.
  • Processes invoicing and credit requests as necessary and applicable, ensuring proper documentation and process has been followed.
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