People Services Assistant (41048)

Location & Working Arrangement

Hybrid working – based in Nuneaton, with an expectation that you'll be in the office a minimum of 2 days per week.

The Role

As a People Services Assistant, you'll be the first point of contact for our People Operations team – helping colleagues and managers navigate key moments in their journey with us.

• Act as the first point of contact for People queries, offering clear and supportive guidance
• Manage HR tickets, calls and live chat across starters, changes and leavers
• Process key lifecycle activities including onboarding, internal moves, parental leave and flexible working
• Maintain accurate and compliant colleague records in line with GDPR
• Manage workload through Zendesk, prioritising to meet service levels
• Spot risks early and elevate complex or sensitive cases appropriately
• Work closely with teams across HR, including Employee Relations and Resourcing
...