Pega L3 Support Engineer Role Available
S
Siri InfoSolutions, Inc.
📍 toronto, on, Canada
Job Description
Join a dynamic team as an L3 Support Engineer specializing in Pega production support. This position is ideal for those with strong troubleshooting and incident management capabilities in a fast-paced environment.
We require experienced professionals with 6–8 years in the L3 support domain. Your role will involve managing end-to-end incident resolution, utilizing tools like Splunk for log analysis, and ensuring application health through proactive monitoring. Collaboration with development and infrastructure teams is crucial for mitigating production issues effectively.
Key Responsibilities:
• Own resolution of L3 incidents within SLAs
• Deeply troubleshoot Pega applications and integrations
• Utilize Splunk for issue triage and monitoring
• Monitor application performance with Dynatrace/DataDog
• Maintain defect documentation and engage in triage meetings
Requirements:
• 6-8 years of experience in L3 support
• Expertise in Java, Spring Boot, and Microserv...
We require experienced professionals with 6–8 years in the L3 support domain. Your role will involve managing end-to-end incident resolution, utilizing tools like Splunk for log analysis, and ensuring application health through proactive monitoring. Collaboration with development and infrastructure teams is crucial for mitigating production issues effectively.
Key Responsibilities:
• Own resolution of L3 incidents within SLAs
• Deeply troubleshoot Pega applications and integrations
• Utilize Splunk for issue triage and monitoring
• Monitor application performance with Dynatrace/DataDog
• Maintain defect documentation and engage in triage meetings
Requirements:
• 6-8 years of experience in L3 support
• Expertise in Java, Spring Boot, and Microserv...