PBX Operator

You will be responsible for transporting guests virtually anywhere they like to go any time. Provide prompt, courteous, and efficient handling of all incoming calls, keep track of guests’ requests, follow up to ensure satisfactory service and assistance for outgoing calls.  

• Follow up with guests to ensure their requests or problems have been met to their satisfaction. 
• Receive, record, and relay messages accurately, completely, and legibly. 
• Contact appropriate individuals or departments (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest calls, requests, or problems.
• Accept and record wake-up call requests and deliver them to the appropriate department. 
• Answer, record, and process all guest calls, requests, questions, or concerns. 
• Follow up with guests regarding satisfaction with guest-related issues. 
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