Payments Solution Center – Team Lead

Join our Payment Solutions Center as a Team Lead and drive day-to-day support center performance across payment products and businesses. You’ll partner with key stakeholders to deliver sustainable results, elevate customer experience, and execute process improvements that move enterprise KPIs. This role blends people leadership, operational rigor, and risk/control discipline in a highly regulated environment. You’ll coach and develop a high-performing team, manage escalations, and lead operational planning to achieve long-term objectives. If you’re energized by ownership, data-driven decisioning, and continuous improvement, this is a role where your leadership will have visible impact.

As a Team Lead within the Payment Solutions Center, you will be responsible for leading a team within our support center, manage the day-to-day operations of the department and ensure that business objectives are consistently achieved. This position involves closely partnering with various stake...