Patient Support Pharmacy Solutions Coordinator

Responsibilities

• Conduct thorough research on order and ticket history to recommend resolutions aligning with department guidelines
• Ensure all Service Level Agreements (SLAs) are met
• Contact relevant stakeholders to resolve issues requiring cross-functional collaboration
• Proactively initiate, troubleshoot, and resolve PAs and appeals via vendor portals
• Serve as the expert liaison between prescribers, insurance payers, and partner pharmacies
• Partner with Customer Support to provide clear, jargon-free updates and documentation
• Investigate complex claim rejections and partner with payers and pharmacies to diagnose root causes
• Act as the primary technical fixer for orders falling outside standard workflows, such as insurance exceptions and pharmacy rejections

Requirements

• Licensed Pharmacy Technician in your state of residence
• Minimum 3 years of professional pharmacy tech...