Patient Services Representative Associate
C
Corewell Health
📍 Zeeland, MI, United States
Job Description
Shift and status
Part time, variable days and weekends. Provide coverage for open shifts as operational needs arise. As a 24/7 healthcare organization, staffing needs may vary over days, evenings, nights, weekends and including last-minute needs when possible.
Training will be full time for about 12 weeks then transition to part time.
Job Summary
Assist and educate patients, providers, medical office staff, and/or Health system staff with accessing services, facilitating and resolving problems, understanding navigation questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc. Adheres to established procedure and quality guidelines in support of Patient Access Services Center performance indicators, as well as Corporate values and codes of excellence.
Essential Functions
+ Serves as a concierge - greets and communicates with patients or visitors.
+ Performs cler...
Part time, variable days and weekends. Provide coverage for open shifts as operational needs arise. As a 24/7 healthcare organization, staffing needs may vary over days, evenings, nights, weekends and including last-minute needs when possible.
Training will be full time for about 12 weeks then transition to part time.
Job Summary
Assist and educate patients, providers, medical office staff, and/or Health system staff with accessing services, facilitating and resolving problems, understanding navigation questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc. Adheres to established procedure and quality guidelines in support of Patient Access Services Center performance indicators, as well as Corporate values and codes of excellence.
Essential Functions
+ Serves as a concierge - greets and communicates with patients or visitors.
+ Performs cler...