Patient Services Outbound Representative
P
Philips
📍 Malvern, PA, United States
Job Description
**Patient Services Outbound Representative (Malvern, PA)**
Let your dedication to enhancing lives radiate in this role, where you will serve as the initial point of contact, providing invaluable assistance to patients in activating their ECG Solutions heart monitor.
**Your role:**
+ Conduct outbound calls to support patients with activating their monitoring devices and provide technical assistance as needed.
+ Manage daily and weekly patient call lists efficiently, coordinating with Clinics and Account Executives to resolve service delays, cancellations, and patient needs.
+ Contribute to the success of the Patient Services team by meeting key performance indicators (KPIs) and maintaining high-quality standards in a collaborative, team-based environment.
+ Initial training/nesting spans 6 weeks, Monday to Friday, 9:00am to 5:30pm EST, under the mentorship of an Educator in a structured, hands-on setting.
+ Following training, you will enter a 3-week ramp-up period,...
Let your dedication to enhancing lives radiate in this role, where you will serve as the initial point of contact, providing invaluable assistance to patients in activating their ECG Solutions heart monitor.
**Your role:**
+ Conduct outbound calls to support patients with activating their monitoring devices and provide technical assistance as needed.
+ Manage daily and weekly patient call lists efficiently, coordinating with Clinics and Account Executives to resolve service delays, cancellations, and patient needs.
+ Contribute to the success of the Patient Services team by meeting key performance indicators (KPIs) and maintaining high-quality standards in a collaborative, team-based environment.
+ Initial training/nesting spans 6 weeks, Monday to Friday, 9:00am to 5:30pm EST, under the mentorship of an Educator in a structured, hands-on setting.
+ Following training, you will enter a 3-week ramp-up period,...