Patient Service and Success Manager (f/m/d)

Clariness is looking for a Patient Service and Success Manager (f/m/d)** **based in Shanghai.

- Full-time; limited -

About us:

Clariness helps patients access clinical trials faster through our ClinLife® platform, active in 50+ countries. In this role, you’ll turn expertise into real-world impact, connecting patients with studies and accelerating medical breakthroughs. Make your next role matter - help more patients join life-changing studies.

As a Patient Service and Success Manager (f/m/d) , you would be responsible for:

• Contacting patients via the Patient Contact Center in ClinLife at the call time specified by the patients.


• Following the Patient Contact flow journey, to ensure we successfully reach the patient.


• Conducting the offline phone screener as per the script provided and recording the patient answers.


• Driving patient satisfaction - Understa...