Job Description
Purpose:
The specialist will function as a liaison between patients/families and the hospital to provide exemplary experiences to both the patients we serve, their families and fellow employees. The Specialist must understand the root causes of patient/family complaints and have the ability to effectively communicate these findings to the multi-disciplinary care team and hospital administration. The Specialist is responsible for efficient and courteous resolution to verbal/written inquires, while maintaining all service and quality standards. The Specialist must understand and consistently identify and participate in opportunities to improve HCAHPS and Star Ratings.
Responsibilities:
+ The specialist will work closely with clinical and non-clinical staff to initiate review and respond to patient and family/caregiver concerns, comments, requests for service, complaints, and grievances with any aspect of their health care experience in a timely and comprehensive mann...
The specialist will function as a liaison between patients/families and the hospital to provide exemplary experiences to both the patients we serve, their families and fellow employees. The Specialist must understand the root causes of patient/family complaints and have the ability to effectively communicate these findings to the multi-disciplinary care team and hospital administration. The Specialist is responsible for efficient and courteous resolution to verbal/written inquires, while maintaining all service and quality standards. The Specialist must understand and consistently identify and participate in opportunities to improve HCAHPS and Star Ratings.
Responsibilities:
+ The specialist will work closely with clinical and non-clinical staff to initiate review and respond to patient and family/caregiver concerns, comments, requests for service, complaints, and grievances with any aspect of their health care experience in a timely and comprehensive mann...