Patient Relations Assistant

Summary This position serves as the Customer Service Ambassador/Patient Transporter, assigned to the Veteran Experience Office at Millington, TN . VA Community-Based Outpatient Clinic. The incumbent works under the direction of the Customer Service Ambassador/Patient Transport Supervisor, Deputy Chief of Veteran Experience and reports to the Deputy Chief of Veteran Experience. Responsibilities Major duties include, but not limited to: Carries out all day-to-day operations of the Customer Service/Patient Transport program, to include a wide range of requests from patients, visitors, and staff.- Incumbent assists patients, visitors, and staff throughout the facility while continuously implementing regulatory guidelines at the direction of the supervisor. Assists all Veterans, patients, visitors and internal customers in outpatient clinics, inpatient wards, and administrative offices with forward greeting; wayfinding; wheelchair, gurney, transports; shuttling patients and visitors between...

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