Patient Experience & Service Quality Lead

ANG MO KIO - THYE HUA KWAN HOSPITAL LTD. is seeking a skilled professional to drive the Patient Experience journey while continuously improving service standards.

The role involves managing patient feedback, collaborating with clinical and non-clinical departments to ensure timely responses, identifying service gaps, and implementing initiatives for continuous improvement.

Requirements include a degree in social work or psychology, at least 3 years of relevant experience in customer service, and strong writing and communication skills.