Patient Continuity and Needs Advocate

THE PATIENT CONTINUITY AND NEEDS ADVOCATE (PCNA)

The Patient Continuity and Needs Advocate (PCNA) is responsible for supporting eligible patients and their families in receiving Medicaid and Federal resources that adhere to State and Federal Policies.

ESSENTIAL JOB DUTIES / RESPONSIBILITIES

• Supports Medicaid enrollment; collects demographic documentation and financial data and initiates follow-up procedures when necessary.
• Identifies and shares with patient and/or family member(s) opportunities to maximize medical benefits and, when necessary, arranges follow-up appointments to ensure appropriate guidance to health services and application timelines.
• Utilizes an Electronic Medical Records (EMR) system to gather and store patient information, respond to questions on behalf of the patient, and appropriately and timely document patient issues and resolutions. Maintains assigned work queue of patient accounts.
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