Patient Access Representative

Summary:

• Monitor reception areas, greet patients, update chart information, and effectively initiate patient visits.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Open office daily and provide an adequate reception area environment for all patients.


• Update patient’s demographic and insurance information at each visit.
• Communicate and interact effectively with patients and families, physicians, and peers to maximize successful patient outcomes.
• Answer telephone calls courteously and direct calls appropriately.
• Monitor the Schedule for workflow and patient wait times.
• Create new charts and encounters through electronic registration.
• Obtain proper patient identification and pictures, including any custody/guarantor documents.
• Register each patient to create encounters electronically while obtaining and inputting correct patient information.
• Collect co-pays and re...