Pason Completions Tier 1 Support Analyst
P
Pason Systems Corp.
📍 calgary, ab, Canada
Job Description
Elevate your career with Pason as a Tier 1 Technical Support Analyst in Calgary, Alberta. This hybrid role focuses on delivering high-quality 24/7 support for our innovative products.
This full-time position is ideal for a proactive learner dedicated to customer success. You'll troubleshoot complex technical issues affecting clients in oilfield operations and work towards minimizing downtime. If you thrive in a dynamic environment, this is your chance to make an impact.
Key Responsibilities:
• Assist clients via phone or email with problem resolutions
• Log client interactions and technical issues accurately
• Collaborate with field technicians to resolve issues
• Proactively troubleshoot software and hardware complexities
• Track issue resolution and update knowledge base
Requirements:
• Minimum 2 years of experience in technical support
• Strong problem-solving skills under pressure
• Experience with oil and gas terminology preferred
• Excellent ve...
This full-time position is ideal for a proactive learner dedicated to customer success. You'll troubleshoot complex technical issues affecting clients in oilfield operations and work towards minimizing downtime. If you thrive in a dynamic environment, this is your chance to make an impact.
Key Responsibilities:
• Assist clients via phone or email with problem resolutions
• Log client interactions and technical issues accurately
• Collaborate with field technicians to resolve issues
• Proactively troubleshoot software and hardware complexities
• Track issue resolution and update knowledge base
Requirements:
• Minimum 2 years of experience in technical support
• Strong problem-solving skills under pressure
• Experience with oil and gas terminology preferred
• Excellent ve...