Parts Team Customer Service Representative
S
Strongco
📍 terrace, regional district of kitimat stikine, Canada
Job Description
Join Nors as a Customer Service Representative in Terrace, BC, focusing on the Parts Team. Deliver exceptional service and solutions to enhance customer satisfaction.
This role requires a strong commitment to customer service. Your responsibilities include handling complaints, providing solutions, and following up to ensure customer satisfaction. With a focus on a safety-first approach, you must embody a solution-oriented mindset while managing tasks efficiently, especially during busy cycles.
Key Responsibilities:
• Address customer complaints and follow up on resolutions
• Communicate effectively with peers and supervisors
• Keep a safety-minded approach in all operations
• Build relationships and rapport with customers
• Provide mentorship to apprentice technicians
Requirements:
• Sales/Marketing certification or degree preferred
• Related experience considered an asset
• Proficiency in Microsoft software
• Strong technical knowledge of equipment ...
This role requires a strong commitment to customer service. Your responsibilities include handling complaints, providing solutions, and following up to ensure customer satisfaction. With a focus on a safety-first approach, you must embody a solution-oriented mindset while managing tasks efficiently, especially during busy cycles.
Key Responsibilities:
• Address customer complaints and follow up on resolutions
• Communicate effectively with peers and supervisors
• Keep a safety-minded approach in all operations
• Build relationships and rapport with customers
• Provide mentorship to apprentice technicians
Requirements:
• Sales/Marketing certification or degree preferred
• Related experience considered an asset
• Proficiency in Microsoft software
• Strong technical knowledge of equipment ...