Parts Advisor

Key Responsibilities

• Welcome customers professionally and provide outstanding counter sales service.
• Assist customers in identifying the correct parts by advising on part numbers, pricing, availability, and product specifications.
• Provide guidance on the proper use, care, and application of automotive parts and accessories.
• Prepare accurate parts quotations, estimates, delivery orders, and sales invoices.
• Process customer orders efficiently while ensuring compliance with company policies and procedures.
• Follow established credit sales procedures and monitor customer credit terms within the Parts Dealer Network.
• Explain parts return policies, warranty procedures, and expected delivery timelines to customers and workshop personnel.
• Coordinate with the Ordering Section to source requested parts, monitor order status, and communicate lead times and delivery updates.
• Maintain accurate sales records a...