Job Description
PARTNERSHIPS MANAGERLocation: Barcelona (Hybrid) or SevilleOwn and scale outsourced operations performanceAre you experienced in managing external partners and driving operational performance through data and structure?We're partnering with a fast-scaling technology business to hire a Partnerships Manager to lead the relationship, governance, and performance of outsourced customer operations.This is a high-impact role with full ownership of vendor performance and a direct impact on customer experience.What you'll be doingOwn and manage relationships with outsourced service providers (BPOs)Lead governance forums (weekly, monthly, quarterly reviews)Monitor and improve performance across key KPIs (CSAT, SLA, resolution times)Manage vendor scorecards, performance plans, and escalationsOversee capacity planning, forecasting, and budgetingEnsure partners align with internal processes and quality standardsDrive continuous improvement initiatives, including automation and efficiencyWhat we're ...