Partnerships manager

PARTNERSHIPS MANAGER Location: Barcelona (Hybrid) or Seville Own and scale outsourced operations performance Are you experienced in managing external partners and driving operational performance through data and structure? We're partnering with a fast-scaling technology business to hire a Partnerships Manager to lead the relationship, governance, and performance of outsourced customer operations.
Todas las habilidades, cualificaciones y experiencia relevantes que necesitará un candidato seleccionado se enumeran en la siguiente descripción.
This is a high-impact role with full ownership of vendor performance and a direct impact on customer experience.
What you'll be doing Own and manage relationships with outsourced service providers (BPOs) Lead governance forums (weekly, monthly, quarterly reviews) Monitor and improve performance across key KPIs (CSAT, SLA, resolution times) Manage vendor scorecards, performance plans, and escalations Oversee capacity planning, forecasting,...