Part Time Tier 1/2 Help Desk Support
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Insight Global
📍 Triangle, NC, United States
Job Description
Job Description
Job Description:
Insight Global is seeking a Tier 1/2 Help Desk Support/End User Support Technician to join a growing cloud-based PC environment in Durham, NC. This individual will play a key role in providing Tier 2 technical support while managing incoming tickets and ensuring a seamless user experience. The ideal candidate is hands-on, customer-focused, and experienced in Active Directory and Microsoft environments. This role offers flexible part-time hours and the opportunity to work in a modern, cloud-driven technical setting while supporting day-to-day operations across end user systems and infrastructure.
Day-to-Day:
• Manage and resolve tickets through the Freshworks ticketing system
• Provide Tier 2 technical support to end users
• Handle user onboarding and offboarding (account setup, permissions, equipment provisioning)
• Configure and deploy PCs for new hires (Pod PC setups)
• Troubleshoot hardware, software, and connectivi...
Job Description:
Insight Global is seeking a Tier 1/2 Help Desk Support/End User Support Technician to join a growing cloud-based PC environment in Durham, NC. This individual will play a key role in providing Tier 2 technical support while managing incoming tickets and ensuring a seamless user experience. The ideal candidate is hands-on, customer-focused, and experienced in Active Directory and Microsoft environments. This role offers flexible part-time hours and the opportunity to work in a modern, cloud-driven technical setting while supporting day-to-day operations across end user systems and infrastructure.
Day-to-Day:
• Manage and resolve tickets through the Freshworks ticketing system
• Provide Tier 2 technical support to end users
• Handle user onboarding and offboarding (account setup, permissions, equipment provisioning)
• Configure and deploy PCs for new hires (Pod PC setups)
• Troubleshoot hardware, software, and connectivi...