Outlet Assistant Manager, Mott32 ( NUSTAR)

Department

F&B Mott 32

Employee Type

Probationary

Job Responsibilities

• Responsible for daily operation, supervision and overall performance of the outlet. This role ensures the highest level of guest service, staff engagement, and operational efficiency, maintaining brand standards and enhancing the experience through exceptional service, ambience and beverage/food offerings.
• Operations Management: Oversee daily operations, ensuring smooth and efficient service.
• Manage setup, cleanliness, ambience, and compliance with health and safety regulations.
• Ensure adherence to company policies, brand standards, and guest service excellence.
• Guest Service: Greet and interact with guests in a professional and welcoming manner. Resolve guest complaints promptly and effectively to ensure satisfaction. Monitor service quality and proactively address guest feedback.
• Team Leadership: Recruit, tr...