Order Management Team Representative

As our new Order Management Representative, you will be contributing to an efficient and productive Industry Customer Sales and Support Center (CSSC) by delivering dependable customer services across digital, telephone, email, and live chat channels — providing professional resolutions on pre and post order enquiries within defined SLA targets. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well‑being, and a sense of belonging.

This role will be based in Ortigas Center, Pasig City and will be on a rotating work schedule.

As a key part of the Industry CSSC Order Management team, you will create impact by ensuring fast, accurate order management and building trusted relationships with end customers to create a seamless, customer‑centric experience.

Responsibilities

• Provide advice and solutions on customer enquiries relating to pre and post orders via em...