Job Description
Overview
Process customer orders: EDI, Open text and manual, samples, LC, interco and export
Deal with customer queries - Deliveries / shortages / CC / Transport / commercial / finance/ traffic planning / 3PL
Failure management - re process, cancel and comms to customers, transport and CC
Respond to issues/queries from a number of sources (Phone, emails 24/7 int and ext, Teams & Zoom chats)
End of day reports to make sure all orders are clean
Book in deliveries through seperate customer portals or phone customer Goods In or by emails then input into SAP
Order cleansing
Managing exceptions within our network - dealing with internal operational issues and advising our customers (Internal & external)
Training and on boarding of new associates Create return delivery and inform sending WH and 3PL...
Order Management & Order Fulfilment:
Manage returns and refusals: