Order Management Customer Service (Area Pacifico) (Tijuana)

Role: Responsible for answering customer inquiries or complaints, processing orders, researching and resolving requests, and utilizing product knowledge to improve sales and maintain customer satisfaction. Maintains an ongoing relationship with customers, sales staff, distribution, purchasing, manufacturing and marketing.

Organization: Individual Contributor competency model

Main Interface: Internal – field sales and agency reps, customer financial services, pricing and marketing staff to support ordering process, production and logistics for customer inquiries and to resolve shipping issues. External – customers, distributors, retail accounts, freight carriers and related transportation vendors.

Budget: No direct responsibility for budget

• Use professional written and verbal communications to provide pricing, availability, and schedule information within established ...