Job Description
Role Summary
We’re looking for a detail-oriented and proactive Order Management Associate to support our growing international operations. This role plays a critical part in ensuring smooth and accurate order flow across both B2B and B2C channels, working closely with our 3PL partner, internal systems, and cross-functional teams. You’ll be responsible for monitoring daily order execution, troubleshooting exceptions, and helping us deliver a best-in-class customer experience.
Responsibilities
- Ensure timely and accurate processing of B2B and B2C orders via the Order Management System, coordinating closely with 3PL partners and internal stakeholders
- Monitor and resolve system and operational exceptions (e.g. address issues, stock availability, fulfilment delays) in collaboration with internal and external teams
- Review and validate order data across D365, Trello, and WMS platforms to ensure fulfilment alignment and accurate custom...