Job Description
Company Description
Global Business Services Manila is the only ContiTech location in the Philippines providing support to global stakeholders (e.g. NAR, EuroAsia).
Job Description
- Manage queues and cases (customer orders and inquiries) from Salesforce.com
- Answer customer inquiries completely and accurately
- Accurately enter orders manually into SAP
- Ensure that electronic orders flow into the system as intended
- Resolve order conflicts (pricing, terms, products) and monitor orders through shipment
- Ensure order fulfillment (stock availability, order status, document requests, etc.)
- Correct EDI or electronic order errors to root‑cause
- Handle specialized customers and tasks with specific instructions and requirements
- Handle simple claims such as undershipping, overshipping, or customer errors that require straightforward credit/debit or return
- Handle more complex claims such ...