Job Description
**Job Description and Requirements**
- Call center activity.
Time slot can be from 7 am till 7 pm (different shifts, need availability)
- Fluent English spoken and written.
- Location: India
- Customer-facing role in the specified assigned Region.
- Main task: to process customer ́s purchase order process and follow up.
Supports day-to-day support activities and transactions (training, quotes, credits, returns & replacements, changes, relocations, cancellations, disputes and archiving all transactions documentation)
- Excellence in customer service
- Ensure high level of professionalism during all interactions with customers and prospects.
- Prioritize workload.
High attention to detail and proven organization and administration skills.
- Zero client escalations and adherence to all SLAs
- Exercise judgment within defined practices and policies in selecting methods and techniques for obtaining solutions.
- Thrives working in a ...