Ops Support Specialist - C05 - CHENNAI
12542 Citicorp Services India Private Limited
📍 gurugram, haryana, India
Job Description
The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to
reviewing and servicing customer queries related to their credit card disputes. Additionally, the Ops Support Specialist 5 serves as the liaison
between operations staff and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi
operations support infrastructure and processes.
Top 3 Risk if not fulfilled: Delay in Transition/ Inadequate capacity could result in negative SLA metric impact, regulatory risk and increase
overtime. This req# is raised for Criticality 3 process.
The role is for Individual Contributor and will not have any people reporting. 100% of their time will be spent on Dispute investigations.
Responsibilities: