Ops Support Rep Shipment Resolution

Hours: Monday to Friday 2:00 pm to 8:00 pm - 30 Hours per week

Location: 1680 Victoria St N, Kitchener, ON N2B 3E5

Salary: $21.56/hour

Description

The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders. 

Responsibilities

Contact customers or colleagues to obtain and enter package information or resolve delivery issues 

Scan, sort, and reorganize undelivered freight and process freight damages

Prepare packages for redelivery (tracking data, labels, repackaging, etc.)

Inspect damaged packages

Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs

Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager

Additional Responsibilities